Meet Our ABA Therapists

We are a team of therapists dedicated to improving the lives of individuals with developmental disabilities, as well as their families. We see telebehavioral therapy as a solution to the barriers families often face in getting their loved one these essential services. We look forward to helping you and your loved one achieve your goals through our innovative delivery of ABA therapy!


Erica Nolan, M.S., BCBA
Clinical Director, CSERV

Erica has over 10 years of experience working side-by-side with caregivers, demonstrating how to implement behavioral strategies that are specifically tailored for their loved one. She has utilized videoconferencing to deliver Applied Behavioral Analysis (ABA) therapy for over three years and strongly believes that an individual’s progress can exponentially improve when paired with the consistent, learned ABA strategies that a caregiver can provide.

Throughout her professional career as a behavioral analyst, Erica has conducted parent training in both home and clinic settings to help caregivers achieve their goals. She has worked with individuals in vast age ranges (18 months to 22 years) and varying areas of diagnoses such as autism, Down’s syndrome, ADHD, and other behavioral disorders in various social settings and within the community.

Erica has been dedicated to the field of ABA for over 12 years and currently serves as clinical director at CSERV. She holds a bachelor’s degree in psychology, and a certificate in organizational behavior management from Florida State University, which she earned under the mentorship of Dr. Jon Bailey. Erica earned her master’s degree in ABA from the Florida Institute of Technology, where she worked under the guidance of Dr. Matthew Normand and Dr. Celeste Harvey.  Erica is fluent in Spanish and has worked in training caregivers who are predominantly Spanish speaking.   


Elanor Neff, M.S., BCBA
Telebehavioral Analyst, CSERV

Elanor Neff earned her bachelor’s degree in psychology from Florida Gulf Coast University. During her last semester she interned at a school working with children with autism. The internship later turned into a full-time job which, in-turn, inspired Elanor to pursue a master’s degree in ABA (Applied Behavior Analysis). During her time in graduate school at Florida Institute of Technology, Elanor worked at a state-of-the-art autism center providing children with ABA therapy. In addition to working in the early intervention unit, she also was the assistant coordinator for a social skills program.

After completing graduate school, Elanor and her husband moved to Chicago where Elanor was offered an opportunity to work for a nationwide ABA therapy company. During her time in Chicago, Elanor helped set up both in-home and center-based services for children with autism. She gained valuable experience learning about insurance policies, staff training, and overall what it means to be a board certified behavior analyst.

After leaving Chicago, Elanor pursed an opportunity with CSERV where she is very excited about the endless possibilities for telehealth videoconferencing. She enjoys working directly with families to help improve their day-to-day lives. She believes parent training is a critical component for successful therapy. 


Evadne Malone, M.S., BCBA
Telebehavioral Analyst, CSERV

Evadne Malone was first introduced to Applied Behavior Analysis during her undergraduate internship. She earned her bachelor’s degree in psychology with a concentration in Applied Behavior Analysis (ABA) from Florida Institute of Technology. Her internship inspired Evadne to pursue a master’s degree in ABA. During her time in graduate school at Florida Institute of Technology, Evadne continued to work at the on-campus autism center, providing children with ABA services. Not only did she work in the early intervention unit, she was active in the after hours social skills group as both a behavior specialist and a martial arts instructor, and assisted with various ABA and Organizational Behavior Management research projects.

After completing graduate school, Evadne received her BCBA and found an amazing opportunity to provide ABA services in the community for children diagnosed with Autism Spectrum Disorder or other developmental disabilities. Evadne was able to utilize the skills she acquired during her internship to train staff and parents, allowing her to gain valuable knowledge about staff management and teamwork.

Eager to learn and utilize ABA in different ways, Evadne soon learned about CSERV and became excited about the possibilities for telehealth videoconferencing. Her work focuses on providing families with the necessary knowledge and training to help clients communicate and acquire basic social skills. She enjoys working with families as a team to change and improve the lives of her clients. She believes communication and teamwork is essential to implementing positive behavior change


Brandon Umphrey, M.S., BCBA
Telebehavioral Analyst, CSERV

Brandon Umphrey started learning about behavior analysis as an undergraduate at the University of Nevada Reno.  During his junior and senior years, he worked in Steve Hayes lab learning about Relational Frame Theory.  At this time he was also working in a group home with juveniles who had been court ordered to be in the home for therapy.  One of Brandon's primary roles was to teach the staff in the core principles of Applied Behavior Analysis.  

Staff/caregiver training has been a major component of his career.  He has trained them in principles of behavior analysis, verbal de-escalation, and topics which have been identified as important by the program director.  Brandon has trained staff who work with juveniles, adults with mental illness and adults who have been diagnosed with intellectual disabilities. 

Brandon completed his Master's degree from Arizona State University in August of 2016 and became a Board Certified Behavior Analyst in November of the same year.  Currently, he is pursuing a Ph.D. in Applied Behavior Analysis from the Chicago School of Professional Psychology.

Currently, Brandon is providing in home services in Reno NV, for families with children who have been diagnosed with Autism.  Brandon is currently providing training to caregivers who provide in home care for adults who have been diagnosed with intellectual disabilities.  Brandon is also working with the local school district to help implement behavior analytic approaches in special education classrooms.  Brandon pursued an opportunity with CSERV to assist families throughout the country gain access to behavioral services.