FAQs


What is telehealth?

Telehealth, also known as telemedicine, is a revolutionary way for consumers to obtain healthcare related services through videoconferencing. Telehealth enables a medical provider to consult and treat a client/patient that is an an entirely different location.

How do CSERV clinicians deliver ABA therapy through telehealth?

CSERV provides a unique username and password to the caregiver. Within seconds of downloading the software, the caregiver can login and instantly connected with a CSERV clinician and the session will begin immediately.

What do CSERV's ABA services entail?

A CSERV clinician will meet with the caregiver and their child through the secure videoconferencing application. The child will be assessed and baseline sessions will be conducted via videoconferencing. The assessment process can be a total of 10 hours or longer and is condcuted remotely. Once concluded, the clinician will propose a behavioral intervention plan collaborative with the caregiver. Both parties will work together in implementing behavioral strategies that focus on their strengths and create programs dedicated to their deficits. The caregiver will receive step-by-step instructions on implementation and works directly with the clinician on acheiving their child's goals.

How many hours of service will my child need?

A CSERV clinician will make recommendations based off of the initial assessment. As the sessions are focused on caregiver-trained interventions, caregivers are advised to implement the strategies outside of session during their day-to-day routine. Due to caregiver receiving this direct training, there is a greater chance that they will be able to effectively implement behavioral programs with their child that can lead to sustainable success.

Research demonstrates that a high intensity of ABA hours can alleviate the symptoms of autism and increase new and integral skill-sets.

Is there a face-to-face component?

CSERV primarily delivers ABA services through videoconferencing. However, special arrangements may be requested with the clinical team if they are located within your state. Please contact us for more information.

What happens if I relocate?

CSERV has one goal: to deliver exceptional ABA services when and where you need them the most. Our ability to deliver services is not effected by your family relocating with the same city or even out of state. Wherever you go, your child's therapist can come with you! We can connect with you instantly regardless of location.

Using telehealth implies that if you enjoy your child's CSERV therapist you can continue meeting with them through the technology. This modality can alleviate therapist turn-over.

How is this different from face-to-face?

The modality in which our ABA services are delivered has no impact on how CSERV treats their clients and works with caregivers. It actually requires the clinician to work even more closely with caregivers to ensure they understand and are proficient in executing effective strategies. Therefore, caregiver participation is imperative throughout all telehealth sessions.

Is my child too young for ABA services delivered through telemedicine?

According to BACB's Practice Guidelines for ABA in the treatment of autism, there has not been research conducted to show an age when ABA is no longer effective. Therefore, ABA is beneficial and therapeutic at any age. The use of videoconferencing has been researched and evaluated in CNOW's prior investigations for use in Early Intervention demonstrating successful outcomes. Simply stated, there is no age limit or requirement when utilizing this type of technology.

How are behavioral programs developed?

Through the collaborative efforts between the caregiver and the CSERV clnician which are based off of the needs of the individual. Caregivers are provided step-by-step instructions on how to properly implement their child's behavioral program. Both the clinician and the caregiver work at a pace that is comfortable for the caregiver and the child.

Are clinicians available after hours?

Absolutely! One of the advangtes of utilizing telehealth is that our clinicians are not bound to traditional office hours. CSERV clinicians can work with the caregivers and their families after-hours and on weekends. CSERV coordinates schedules that accommodate the family's schedule. If an emergency arises where the caregiver needs immediate assistance, the clinician has the ability to instantly connect with them and provide guidance as to how to best intervene. This is the power of telehealth.

Are CSERV clinicians certified?

Yes! All CSERV clinicians are certified through the Behavior Analyst Certification Board. In addition to their credentialing, clinicians are additionally trained on how to optimally integrate ABA services with telemedicine with clients and caregivers.

Will my insurance cover the cost?

We are participating providers for some insurance companies and depending on your carrier and benefits, our services could be reimbursed. If our services are not covered we are happy to work with you to create an individualized treatment package to meet your family's needs.

How does telehealth work? Is it complicated?

There is no complex training involved. You simply download the application onto your desktop, laptop or tablet, login and then click on the therapy room where your clinician will be waiting for you.

Is it secure?

The videoconferencing CSERV utilizes is HIPAA compliant meaning that is is secure and encrypted. Your family's confidentiality is maintained at all times. All CSERV telehealth sessions are delivered through an application that was specifically designed to treat individuals with special needs in their homes with their families. This is what sets CSERV apart from other applications or even Skype and FaceTime.